FAQ

We understand there will always be questions. Hopefully we can answer most here, if not, feel free to email us at info@williamwatercress.com

WHO IS WILLIAM WATERCRESS?

William Watercress is an idea that insists on reminding us of the significance of some of the most simple things in our lives. Today, there is too much of everything - William Watercress is about recognising the simple things, doing the simple things - having a meal together using the most simple of ingredients. Using products that have been sourced from some of the best local and international artisans and amplified through great design.

WHERE DO OUR PRODUCTS COME FROM?

We source our products directly from some of the best producers both locally and around the world. All who harvest and farm using sustainable methods, as well as many supporting their local communities. You can read where each product comes from on the product listing, otherwise, if you have any specific questions about any of our products, please feel free to contact us and we will be happy to give you more information.

DO YOU SHIP INTERNATIONALLY?

Currently we do not ship overseas, however we hope to do so very shortly.

WHAT IS YOUR SHIPPING SCHEDULE?

1 - 3 business days within New Zealand (add a couple of days for rural delivery).

WHAT TYPE OF PAYMENT DO YOU TAKE?

We accept all major credit cards as well debit card transactions.

WHAT IS YOUR RETURN POLICY?

If for any reason you are not satisfied with your purchase, please contact us within 7 days of receiving it and let us know the reason for it not meeting your expectations. We will either replace it for you or refund you, subject to it being returned in its original packaging. Cost of returns are the responsibility of the customer.

WHERE CAN I BUY WILLIAM WATERCRESS PRODUCTS?

We are quite precious about our product so currently you can only buy here online at williamwatercress.com, however we are exploring other ways we can make our product more accessible.

WILL YOU BE ADDING MORE PRODUCTS TO THE RANGE?

Absolutely. Because we take sourcing our products very seriously, each product can take time to ensure we have found the best possible version of it from the best artisan and sustainable suppliers around the world. We have a long list of products we are currently sourcing, sign up for email to hear when new products are launching or visit us regularly to see what's new.

IS YOUR PACKAGING SUSTAINABLE?

We have done everything we can to source sustainably without compromising on functionality and design. Our spice tins are fully recyclable and we hope to soon be offering refill options so that you don't need to replace your tins every time you purchase, however we still think these are the best way to purchase a gift for someone. Our product labels and cartons are fully recyclable and biodegradable and are FSC Certified which means the paper is sourced from managed forests. 

Similarly, our eco-friendly and recyclable mailers and tissue are FSC Certified and use soy based ink.