shipping + returns
We currently only ship within New Zealand and use Courier Post to ship all orders. If we receive your order prior to 12 pm we will ship same day and you should receive your purchase within 1 - 3 business days (please add another 2 days for rural delivery). All orders received after 12 pm will be shipped next business day.
Once your order has been packed you will receive confirmation and a tracking number for you to track your order safely to your door.
We ship from our base in Auckland, and have absorbed as much of the shipping costs as we can. Below are our shipping rates:
|$5 (orders under $50)||$8 (orders under $50)|
|Complimentary (orders $50 and over)||Complimentary (orders $50 and over)|
If for any reason you are not satisfied with your purchase, please contact us within 7 days of receiving it and let us know the reason for it not meeting your expectations. We will either replace it for you or refund you, subject to it being returned in its original packaging. Cost of returns are the responsibility of the customer.
In all cases, all items must be returned within 14 days of receipt and proof of purchase must be provided.